TRAIN & NOURISH GENERAL STUDIO POLICIES
T&N Fitness Studio accepts payment in full at the time of service. For clients’ convenience, packages of our services may be purchased on a pre-pay basis. Train and Nourish accepts MasterCard or Visa, no cash.
Absence of Assigned Trainer
Clients will be assigned another trainer should their trainer be absent due to illness, vacation, or resignation/termination of employment from Train and Nourish.
We encourage all clients to preregister for class online! Class sizes are limited and we cannot guarantee there will be spots available in class if you have not preregistered online.
Train and Nourish operates on a scheduled appointment basis for all classes and thus, requires that you provide 24 hour notice when canceling. No charge will be levied if class is cancelled with MORE than 24 hour notice given. Should you cancel a class with LESS than 24 hour notice, you will be charged in full for that class.
Train and Nourish operates on a scheduled appointment basis for all Private Training sessions and thus, requires that you provide 24 hour notice when canceling an appointment. No charge will be levied if the session is cancelled with MORE than 24 hour notice given. Should you cancel a session with LESS than 24 hour notice, you will be charged in full for that session (or it will take the session from your package). Customers can reschedule 12 hours before their appointment.
COVID-19 POLICIES & PROTOCOLS
Proof of Vaccination
All clients are required to wear a mask while inside the studio unless proof of vaccination is provided to a staff member of T&N. You may choose to still wear your mask even if you are vaccinated. Please email us a photo of your vaccination card before your appointment.
All of our staff are fully vaccinated.
COVID-19 Related Incidents
If you feel sick, please be cautious and either cancel your session prior to 24 hours of the scheduled time or reschedule the session 12 hours prior to the scheduled time. *** Contacting your trainer to cancel and/or reschedule is recommended; however, trainers may not see your request in time to put it into effect prior to the 24 hours for you not to get charged. Please go into Vagaro and cancel or reschedule the session on your own.
If you are unable to give proper notice due to a last minute emergency situation, please contact your trainer directly AND email firstname.lastname@example.org
For classes, class packages, personal training single sessions and personal training packages there are no refunds, transfers or exchanges. Train and Nourish is not responsible for accidental bookings.
(e.g. the purchase of a 30-minute 5-pack cannot be exchanged or transferred for a 45-minute 5-pack).
Beginning on 10/1/21, all packages purchased on or after 10/1/21 will expire 6 months after purchase date.
(Expiration time periods are subject to change).
Packages for personal training and/or group classes cannot be frozen. We are not a membership-based studio. All sessions must be used by the 6-month expiration date. For emergency situations such as medical, etc. please contact us in writing before the time period at email@example.com.
Prices are subject to change at the discretion of Train and Nourish.