Credit Card Authorization
Train and Nourish is a cashless business. All transactions are processed through our booking software, Mindbody, which uses TSYS, a secured and verified merchant account. We require a credit card (VISA, AMEX, Mastercard) to be held on file through Mindbody in order to process all transactions including late cancellations, refunds and recurring payments.
Credit Card on File Policy
To ensure smooth and efficient booking for all clients, we require a valid credit card to be kept on file for all personal training consultations. If you cancel or no show your free consultation, you will be charged a $30 fee to the credit card on file. We require a valid credit card to be kept on file for all appointments scheduled out following your initial consultation. By providing your credit card information, you agree to our cancellation and no-show policies. Please note that no charges will be made to your card unless you fail to adhere to these policies, such as last-minute cancellations or missed appointments.
Facility Use
All of our studios are designed for multiple training sessions and/or classes at one time. Some studios are divided by equipment to accommodate group classes and personal training sessions. That means if there is a group class happening there also may be a personal training session scheduled or there may be more than one or two coaches with a client at one time.
Please be aware if you schedule during one of our group class sessions or during another training session that equipment may be shared.
Cancellation Policy
Group Classes: You must cancel a group class more than 12 hours before the class begins or your credit card attached to your Mindbody account will be charged in full for that class. If you have a group class package it will be taken from your balance. If you are a 4/month or an 8/month member, the class will be taken from your balance for that month.
You will not be charged if a class is canceled with more than 12 hours notice.
Unlimited group class members will be charged $8 for a no show or late cancellation fee at the end of a full calendar month. One late cancel will be waived per month.
Please use our booking system or contact us if you need to cancel or reschedule your class.
Train and Nourish does not have the ability to give refunds through third party class reservation systems. If you feel like you were charged incorrectly for a late cancellation through a third party other than MindBody please contact their support.
In the case that an instructor may not be able to instruct a class given personal or health reasons the instructor will make every attempt to find another coach to serve as a substitute for that class. There may be times when you attend a class with a substitute coach. At other times, however, an instructor may not be able to find a substitute and the class will be canceled.
Personal Training and Nutrition: You must cancel a personal training or nutrition appointment 24 hours before the appointment begins or your credit card attached to your Mindbody account will be charged in full for that session. If you have a package or a membership it will be taken from your balance. You will not be charged if a session is canceled with more than 24 hours notice. You may reschedule 12 hours before your appointment.
Please be advised that coaches may have to cancel appointments because of personal or health reasons. You will not be charged a session if the coach cannot get you rescheduled with another trainer. Your coach will do everything possible to schedule you with another coach if one is available.
Please use our booking system or contact us if you need to cancel or reschedule your appointment.
Contract Termination
If you need to request a cancellation of a contract for personal training or group classes, clients must provide 30 days notice by emailing contact@trainandnourish.com or by filling out our form on our website here. If it is less than 30 days notice the next billing cycle will run and will cancel on the following.
Contracts cannot be frozen or paused. If you will be on vacation or injured you should terminate your contract with 30 days notice. If you wish to cancel without 30 days notice there is a $99 cancellation fee for personal training contracts. If you wish to cancel without 30 days notice there is a $50 cancellation fee for group class contracts.
All balances need to be paid and current before any late cancellation fee can be processed.
Expiration date policies
All packages for personal training, group classes and nutrition expire and cannot be extended.
5 packs: 2 months from purchase date
10 packs: 3 months from purchase date
24 packs: 6 months from purchase date
The 3 group class intro pack expires 15 days after the date it is first used. That means it is activated after your first visit.
T&N sends out automatic alerts when packages are 14 and 7 days from expiration. Be sure to opt into email and text notifications.
Freezing and Transferring policy
Packages and autopay contracts for personal training and/or group classes cannot be frozen. All sessions must be used by the expiration date or within the month of their contract for group classes. For emergency situations such as medical, etc. please contact us in writing before the time period at contact@trainandnourish.com.
All sales are final and cannot be refunded.
Packages and memberships cannot be transferred for a different service (ie. semi-private sessions).
There are no refunds, transfers or exchanges on any purchases made at Train and Nourish, including on packages, introductory packs, promotional offers, merchandise and gift cards. All sales are final. Please check with your doctor if you are injured, rehabbing an injury, pregnant or sick to get cleared for exercise before purchasing. Train and Nourish is not responsible for purchases made if not cleared to exercise by a doctor, traveling, moving, financial etc.
Pricing
Prices are subject to change at the discretion of Train and Nourish.
Contracts & Auto Pay policies
All personal training and group class contracts have a two month minimum enrollment period. Clients cannot commit to a 1 month contract. If you wish to cancel after two months you must give 30 days written notice, see below for our cancellation policy.
All clients must sign the contract agreement electronically before enrolling. Train and Nourish will deduct a monthly recurring payment from the card on file on the same day each month until notice is given for cancellation.
For personal training contracts: any unused sessions in a month will roll over into the next month but only can accumulate for up to 60 days.
Group class contracts: unlimited members may only bring one friend per calendar month to the studio for free. Clients must contact the studio before the class with the friend’s name and contact information. One late cancel fee is waived per calendar month. There is an $8 fee on late cancels for group class unlimited members.
Classes do not roll over month to month. They must be used within the month of their billing cycle.
Gift Cards
There are no returns or refunds on gift cards. All gift cards are final sale.
You can use a gift card towards any service at T&N.
Exercise Attire
Proper athletic attire must be worn while using the fitness studio. Sneakers, socks, athletic pants/shorts, and t-shirts are considered appropriate attire. Jeans are not permitted. Jeans often have studs, rivets and zippers which may tear the fabric on the benches. Bare feet, socks only or sandals are NOT permitted. During winter months and rainy days, please bring a dry pair of shoes or an umbrella.
Inclement Weather & Studio Environment
During times of inclement weather, T&N Fitness Studio will make every effort to remain open. There may be times, however, that a coach is unable to make a group class or appointment due to weather conditions (especially in the early morning). In that case we will contact you as soon as possible to reschedule.
Train & Nourish maintains a high standard of cleanliness year-round. During periods of snow, ice, or heavy rain, additional precautions are taken to protect the studio environment, including daily floor resets, professional cleaning services, and enhanced entry protection.
To preserve the quality and integrity of our training space, we kindly request that clients:
• Remove excess snow or salt prior to entering
• Wipe footwear thoroughly on entry mats
• Bring a clean pair of training shoes when possible
As a high-traffic personal training studio, maintaining an elevated environment during winter months is a shared effort. We appreciate your attention to these details.
Cell Phone Use
As a courtesy to other class members and instructors please refrain from using your cell phone during a group class or session. Cell phone use can be distracting and slow down sessions or classes.
Age Requirement
Participants must be 18 years of age or older to participate in any Train and Nourish program unless prior written approval has been granted by Train and Nourish.
If a participant is under the age of 18, a parent or legal guardian must complete and sign Train and Nourish’s Minor Participant Waiver and Consent Form before the participant may engage in any personal training sessions, group classes, nutrition services, or other activities. Minors may not sign this agreement on their own.
By signing this agreement, I certify that I am 18 years of age or older. If I am signing on behalf of a participant under the age of 18, I certify that I am the participant’s parent or legal guardian and that I have the legal authority to execute this agreement on the participant’s behalf.
The preceding policies and procedures are not all-inclusive. Other rules and regulations may be posted in and about the studios and shall be binding for all clients.
Management reserves the right to change and amend these policies and procedures as deemed necessary for the safe and functional operation of the studio.